FAQ

Orders & Shipping

Question Do you ship internationally?
AnswerYes, our watches are shipped all over the world!
Question Do you ship to P.O. boxes?
AnswerYes, we ship to P.O boxes provided there is a valid credit card and billing address.
Question What forms of payment do you accept?
AnswerWe accept every major credit and debit card including: Visa, MasterCard, American Express, and Discover.

We also accept Paypal.

We do not currently support Zip Pay / After Pay.

Question How long will it take to receive my order?
AnswerFor free shipping please allow up to 10-15 days.

For the $10 Express shipping please allow up to 7 Days.

You can check the status or track your order from the account page.

These estimates include 1-2 days processing time but shipping times are subject to differ from country to country. Please allow an extra day or two.

If you feel there is an issue with your order, please don’t hesitate to contact us. 

Watches

Question How can I care for my watch?
AnswerWith proper care, your watch can be worn for many years.

The biggest enemy to our watches is sudden changes in temperature and humidity. It is not recommended that you leave your watch in a hot place during the day for example: A car during a hot sunny day. The high temperatures can cause the wood to swell and possibly crack. Same goes for extremely cold weather as this can cause the wood to shrink putting extra pressure on the glass and pins.

When you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from any overly wet, dry, hot or cold environment.

Additionally, the best thing you can do for the wood of your watch is make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.

Question Can I adjust the band to fit my wrist?
AnswerYes, with the correct tools you can remove links in the band to adjust the size.

Although this can be done yourself, we recommend taking the watch to your local jeweler or watch repair shop as they will have correct tools and expertise to adjust the watch to the correct size.

Question Are your watches water resistant?
AnswerOur watches are considered splash proof. Normal wear and use can include kitchen activities, the gym, washing hands ect. However full submergence in water is not recommended.

Excessive moisture exposure could result in diminished flexibility in wooden bands.

Question Do your watches have warranty?
AnswerYes, all our watches have a 1 year manufacturers warranty.

For all warranty inquiries contact support here!